RETURNS
Returns:
Our policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we can’t offer you a refund or exchange. (ALL returns and or exchanges must be approved by our team before a refund or a exchange is approved and sent.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A used case is NOT eligible for a refund.
A replacement will be issued for MANUFACTURER Defects within 15 days.
A defect is when the case does not charge through to your phone (With there being no damage to the connector or case) or when the case does not charge in and of itself without damage.
A defect is different from an accident/damage/abuse/wear over time.
WE DO NOT replace damaged cases caused by accidents or wear over time.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at voltcases.info@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Shipping
To return your product, please email us and we will send further details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
A tracking number must be provided. If a tracking number is NOT provided to us, the refund will NOT be processed.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.